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University Technology Services

Telephone

Each office should have the University of Denver Faculty & Staff Telephone Directory. Inside is complete information on how to use your telephone. Click here for general dialing instructions. All DU phones have an 871 prefix, and each is assigned a number between 871-2000 and 871-7999.

• To reach any campus extension from another on-campus phone, simply dial 1 and the four-digit extension number (1-XXXX).

• To place calls to any number in area code 303 or 720, dial 9 to access an outside line, then dial the 10-digit local number, including the area code.

• Long distance calls may be placed from campus telephones by using either a calling card or a long distance authorization code assigned by Telephone Services.

See your DU Telephone Directory for more information on how to use various features such as call forwarding, pick-up groups, callback, placing a call on hold, transferring a call, and conferencing.

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Voicemail

Voicemail is an enhanced communications tool that works with your telephone line to allow subscribers to communicate using any touch-tone telephone in the world. It will automatically answer incoming calls and take a message if your line is either busy or unanswered. Messages can be retrieved remotely at any time from any touch tone telephone.

Establish a Password -- Call Telephone Services

To Enter the System (from on campus)

• Press the Voice Mail feature button on your phone, or press * 5 , or dial 5050
• Enter your password

 

To Enter the System (from off campus)

• Dial 303-871-7997, press # when the system answers and then enter your box number
• Enter your password

OR

• Dial your direct line, press * when the system answers.
• Enter your password

Set Up Your Personal Greeting and Change the Name

• 4 - Personal Options
• 1 - Personal Greeting
• 3 - Name

To Access Messages

• Enter system and follow the prompt

See your DU Telephone Directory for information on other voice-mail options.

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Computer & E-mail

If your work station is not set up with your user id and password, contact your supervisor to define access needs.

E-mail accounts will be automatically set up within 48 hours of being entered into the Banner system. More information is available at the UTS website.

For additional help and resources visit:

• Help Desk, phone ( 1-4700 ) for ongoing assistance
• Online Help, e-mail/online support help form
• Quick Help, IT Services and Support
• WebDesktop, account management, e-mail, and links

On-site Desktop Support is available by appointment ( 1-2109 ).

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