Performance Consulting
The objective of performance consulting is for employees to achieve higher levels of specific and strategically relevant knowledge and skills that enable them to successfully accomplish their jobs.
What are the benefits of performance consulting?
Performance consulting can be customized to the needs of individuals, project teams, and departments or divisions to allow you to develop knowledge and skills that align with your departmental goals or to create learning resources and development plans that address identified competency gaps.
What is involved?
We offer a series of courses every year targeted at developing different professional competencies. You can choose the course that will best aid you in your work environment. Courses topics range from Effective Listening to Management Development to Good Nutrition. These courses allow you to develop new skills, or sharpen the skills you already have.
How do I get involved?
Contact Aimee Neu, Asst. Human Resources
Aimee Neu, Manager of Learning and Development, for more information at: aimee.neu@du.edu or 303.871.3307.
Factors that Affect Job Performance
Capacity: Does the hired employee have the skillset to do the job?
Objectives: Ojectives of the task or assignment clear and understood?
Standards: Does the employee know how the quality of the finished product will be measured?
Measurement: How does the employee know that the standard is being met?
Knowledge and Skill: Does the employee have the knowledge and skill to accomplish the assignment?
Feedback: Is feedback regular, timely and specific?
Environment: Is the work environment appropriate for completing the assignment?
Tools and Resources: Does the employee have the tools and resources to do the job?
Incentives and Motivation: Does the employee feel motivated to accomplish the job, and are incentives to do this (and to excel) appropriate and available?
Because training is only one of several factors affecting job performance, we recommend looking at the performance system - taking a holistic approach to answering performance challenges.
The Performance Improvement Model
Performance Consulting involves using the performance improvement approach to systematically analyze and solve performance problems. The Performance Improvement Model involves determining the gap between desired performance and current performance, identifying root causes for this gap and selecting an approach to improve performance.
The performance consultant and the manager work collaboratively to get to the root cause of the performance gap, to define "success" and how it will be measured, and to implement a process taking into account all of the factors that will impact the achievement of the performance goal. While learning information or a skill may be a part of the solution, it is rarely the only strategy.
Interested in trying the performance improvement approach to achieve individual or group performance goals?
Contact Aimee Neu at: aimee.neu@du.edu -- 303.871.3307.
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