Performance Consulting
The objective of performance consulting is for employees
to achieve higher levels of specific and strategically relevant knowledge
and skills that enable them to successfully accomplish their jobs.
What are the benefits of performance consulting?
Performance consulting can be customized
to the needs of individuals, project teams, and departments or divisions
to allow you to develop knowledge and skills that align with your departmental
goals or to create learning resources and development plans that address
identified competency gaps.
What is involved?
We offer a series of courses every year
targeted at developing different professional competencies. You can
choose the course that will best aid you in your work environment. Courses
topics range from Effective Listening to Management Development to Good
Nutrition. These courses allow you to develop new skills, or sharpen
the skills you already have.
How do I get involved?
Contact Sharon Gabel, Asst. Human Resources
Director for Training and Development for more information at: sgabel@du.edu--303.871.3103.
Factors that Affect Job Performance
Capacity: Does the hired employee have the skillset to do the job?
Objectives: Ojectives of the task or assignment clear and understood?
Standards: Does the employee know how the quality of the finished product will be measured?
Measurement: How does the employee know that the standard is being met?
Knowledge and Skill: Does the employee have the knowledge and skill to accomplish the assignment?
Feedback: Is feedback regular, timely and specific?
Environment: Is the work environment appropriate for completing the assignment?
Tools and Resources: Does the employee have the tools and resources to do the job?
Incentives and Motivation: Does the employee feel motivated to accomplish the job, and are incentives to do this (and to excel) appropriate and available?
Because training is only one of several factors affecting
job performance, we recommend looking at the performance system
- taking a holistic approach to answering performance challenges.
The Performance Improvement Model
Performance Consulting involves using the performance
improvement approach to systematically analyze and solve performance
problems. The Performance Improvement Model involves determining the
gap between desired performance and current performance, identifying
root causes for this gap and selecting an approach to improve performance.
The performance consultant and the manager work collaboratively to get
to the root cause of the performance gap, to define "success"
and how it will be measured, and to implement a process taking into
account all of the factors that will impact the achievement of the performance
goal. While learning information or a skill may be a part of the solution,
it is rarely the only strategy.
Interested in trying the performance improvement approach to achieve individual or group performance goals?
Contact Sharon Gabel at: sgabel@du.edu --
303.871.3103.
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