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Employee Wellness

Thrive Across America

General FAQs

Frequently Asked Questions

How to Create a Team for Thrive Across America (pdf screenshot instructions)

How to Join a Team for Thrive Across America (pdf screenshot instructions)

I was sent an invite, but when I log-in I don't see a place to accept and join the team.
You must register with the same (exact) email address that the team sent your invitation to - at DU this can be tricky because we have several e-mail addresses that end up in one inbox. Check the invitation to see which email it was sent to (fun.run@du.edu is different than frun2@du.edu). Once you know the address your invite was sent to, simply login to http://du.thriveacrossamerica.com and update your profile with that email address. (Click on "Profile" > Type in a different email address > Click "Update"). Once your email is updated, click "Team" to see if you have any pending invitations under the new email address. Note: The updated email address will be how you log-in from now on.

Another possibility is that the team you were invited to is now full. Teams close when 8 people have joined. Consider creating your own team instead!

I participated last year, do I need to re-register? Is my history saved?
Welcome back! You will need to re-register for the program. Unfortunately, your history from last year could not be saved.

I can't log-in.
If you forgot your password, simply click "Forgot Password?" and your password will be emailed directly to you. If you can't remember what email address you used to register - try out the ones you think you used and if they don't work, email totalrewards@du.edu to have that sent to you.

I registered, but need to be removed from the program.
Please log-in and click "Contact" to fill out a form requesting to be removed from the program.

Answers to the following FAQs can be found at: http://du.thriveacrossamerica.com/faqs

What is Thrive Across America?
How does it work?
Who can participate?
Is Thrive Across America for all fitness levels?
Is there a Mobile App for Thrive Across America?
How does the team competition work?
Do I have to join a team or can I go it alone?
Can anyone start a team?
Do team leaders have any special responsibilities?
Must all teams have at least four members?
Do all team members have to be in the same location?
How are physical activity minutes converted to movement on the trail?
Is there a limit to the amount of physical activity I can record in a day?
What activities can I do in Thrive Across America?
What happens if I can't exercise for 30 minutes or more on a given day?
Do I have to record my physical activity online every day?
How can I be sure my Thrive Across America daily email tips aren't caught in my SPAM filter?
What if I have questions about the program?