Contact IT for Help

The IT Help Center provides technology support services to DU students, faculty, and staff. Customers can:

Helpful articles, how-to instructions and online support resources can also be found on the IT Support and Services website tabs or by visiting our Knowledge Base

IT Help Center Hours--Fall 2019

Drop In | Anderson Academic Commons, Room 270


Monday – Thursday | 8 a.m. - 8 p.m.
Friday | 8 a.m. - 5 p.m.
Saturday |  9 a.m. - 5 p.m.
Sunday | 10 a.m. - 8 p.m.

By phone | 303-871-4700


Monday – Thursday | 8 a.m. - 8 p.m.
Friday | 8 a.m. - 5 p.m.
Saturday |  9 a.m. - 5 p.m.
Sunday | 10 a.m. - 4 p.m.

 

Help Center Holiday Hours & Closures

Day Before Thanksgiving Break 11/27/19

• Help Center Drop-in: 8:00 am - 12:00 pm
• Help Center Phone Support: 8:00 am - 12:00 pm

Thanksgiving Break 11/28/19 - 12/1/19

• Help Center Drop-in: Closed
• Help Center Phone Support: Closed

AAC Network Upgrade/Building Closure 12/6/19 – 12/8/19

• Help Center Drop-in: Closed
• Help Center Phone Support: Open during normal hours of operation

University Holiday Reception 12/13/19

• Help Center Drop-in: 8:00 am - 11:00 am
• Help Center Phone Support: 8:00 am - 11:00 am

Day Before Winter Holiday 12/24/19

• Help Center Drop-in: 8:00 am - 12:00 pm
• Help Center Phone Support: 8:00 am - 12:00 pm

Winter Holiday & New Year's Day 12/25/19 -1/1/20

• Help Center Drop-in: Closed
• Help Center Phone Support: Closed

The IT Help Center provides laptop support for the following:

  • On-campus wired and wireless networks
  • Public printers
  • Password resets
  • Anti-virus software (Crowdstrike)
  • External VPN client (Cisco Anyconnect Secure Mobility Client)
  • Windows 8.1, 10
    Windows XP, Windows Vista, and Windows 8 support has been discontinued. For assistance in upgrading, please contact the IT Help Center.
  • 10.12 (Sierra), 10.13 (High Sierra) and 10.14 (Mojave)
    MacOS 10.6 (Snow Leopard), 10.7 (Lion), 10.8 (Mountain Lion), 10.9 (Mavericks), 10.10 (Yosemite) and 10.11 (El Capitan) support has been discontinued. For assistance in upgrading, please contact the IT Help Center.
  • Microsoft Office 2010, 2013, 2016, 2019 (Word, Excel, PowerPoint, Outlook).  Microsoft Office for Windows and Mac can be downloaded for FREE. Please visit go.du.edu/office365 for further information.
  • VMWare (Horizon) View Client
  • DU system support (Email, PioneerWeb, passwords)
  • Basic software and hardware troubleshooting

The IT Help Center DOES NOT provide support for:

Visit our Knowledge Base for detailed instructions on troubleshooting IT issues.