Windows 11
Open Settings and navigate to Network and Internet > Wi-Fi
Select "Manage known networks"
Select eduroam and click forget
Connect to eduroam again and enter your credentials. You may be prompted to enter your Windows password.
MacOS
Open System Settings and select Wi‑Fi.
Find eduroam in the list and select "Details..."
In the popup window, select “Forget This Network…” and click Remove to confirm.
Reconnect to eduroam from the Wi‑Fi menu.
Mobile Devices (IOS or Android)
Open Settings on your mobile device.
Go to Wi‑Fi.
Select eduroam.
Tap Forget or Forget This Network.
Connect to eduroam again and enter your credentials.
Advanced Troubleshooting
If forgetting the network does not resolve the issue, proceed to the advanced troubleshooting methods below.
Note: These steps will remove saved network settings. After completing them, you may need to reconnect to Wi‑Fi networks and re-enter your credentials.
MacOS
Remove Saved Passwords and Certificates
- Open Keychain Access.
2. Search for eduroam.
3. Delete any eduroam-related passwords, certificates, or identities.
4. Restart the Mac.
5. Reconnect to eduroam and enter your credentials.
Reset Network Configuration
- Open Finder
- Select Go > Go to Folder
- Enter: /Library/Preferences/SystemConfiguration
- Move the following files to the Desktop for now (some files may not be present):
- com.apple.airport.preferences.plist
- com.apple.network.identification.plist
- com.apple.wifi.message-tracer.plist
- NetworkInterfaces.plist
- preferences.plist
- Restart your Mac
- Connect to eduroam and enter your credentials. If prompted to verify a certificate select Continue or Trust.
Windows
Remove Saved Credentials
1. Open the Start menu and search for Credential Manager.
2. Select Windows Credentials.
3. Remove any credentials related to eduroam.
4. Restart the computer.
5. Connect to eduroam and enter your credentials.
Reset Network Settings
1. Open Settings.
2. Select Network & Internet.
3. Select Advanced network settings.
4. Click Network Reset
5. Select "Reset Now"
6. Restart your computer
7. Connect to eduraom and enter your credentials.
If you are still having issues, please contact the IT Help Center at 303-871-4700.
Link to knowledge base article