What is Salesforce?
Salesforce is a cloud-based Customer Relationship Management (CRM) platform that helps to manage customer data and marketing campaigns.
Salesforce Marketing Cloud will be implemented in 2024 as an enterprise tool for email marketing and marketing automation. This software will replace all email marketing tools used across DU including Anthology, iModules and Regroup.
Salesforce Student Success Hub will be implemented in 2025 as an enterprise tool for advising, case management and appointment scheduling in addition to creating a 360 view of students for various student service offices. This software will replace Civitas, FreshDesk, and SARS.
Features and Benefits:
Student Success Hub
- Advising: complete view of student
- Student Services: complete view of student cases, issues, and requests
- Student Engagement: unify student communications
- Career Advising: complete view of resumes, portfolios, job matching, corporate opportunities, workshops and events, job placement and requirements verification
Salesforce Marketing Cloud
- Drive strategic growth by customizing workflows and automating messaging to target audiences
- Sync our data with a variety of systems, including Slate, to quickly deliver targeted communications to stakeholders
- Efficiencies in data entry and data manipulation
- Provides actionable insights into communications and marketing campaign performance
Training Resources:
Marketing Cloud Overview (Salesforce Products)
Getting Started with Salesforce Marketing Cloud (Salesforce Success Center)
Link to knowledge base article