FAQ | Technology Resources for Teaching and Working Off Campus

Useful Resources

DU Directory listings are available in several places: 

Accessing Voice Mail From Outside your Office

  1. Call 303-871-5050 (15050 on campus)
  2. Press # to access your mailbox at the voice prompt.
  3. Enter your 5-digit mailbox number and # when prompted for  your "ID".
  4. Enter your PIN, followed by #.
  5. Follow the prompts to listen to, delete and save messages.

Checking your Voicemail through the web interface while on the DU network

*If you are off-campus, you will have to connect through VPN first

  1. Navigate in a browser to: https://go.du.edu/myvoicemail
  2. Log in using your [Firstname.Lastname] and Pioneerweb password

You can play your messages by clicking on the play icon next to each message in the list.
You must have a HTML5 enabled browser and QuickTime plugin installed for this to work (Firefox recommended).

*If you are off-campus, you will have to connect through VPN first

  1. Navigate in a browser to: http://go.du.edu/myphone.
  2. Log in using your [Firstname.Lastname] and Pioneerweb password.
  3. On the Phones page (default page upon login), click on Call Forwarding in the left navigation.
  4. Click on the checkbox next to “Forward all calls to:” and enter the remote phone number in the input box.
    *Forwarding to an off-campus number: If you are entering an off-campus phone number, include a “9” in front of the number to designate the forwarded number as an off-campus number. 
    Ex: 93035556789
    *Forwarding to a long distance number: If you are entering a long distance number, include “91” in front of the number to designate the forwarded number as an off-campus long distance number.
    Ex: 913125556789
  5. Click Save.
To access iBanner and other DU resources from off campus, you must first install and connect to the VPN. For help troubleshooting the VPN, contact the IT Help Center at 303-871-4700.
Once you have connected to the VPN from off campus, you can connect to your zephyr drive and department file shares by following these steps.
Yes, you may take your work computer (desktop or laptop) home or other technical equipment if you have your supervisor’s approval. The following protocols must be followed while using a work computer from home:
  1. Only DU employees should use this equipment.
  2. Password protect the computer.
  3. Connect to the University network using VPN before beginning any work.
  4. Antivirus software must be installed. CrowdStrike is available for use on work computers for faculty, staff and students.
  5. Use secure practices for storing work files by using Office365 applications (OneDrive, Teams), your Zephyr drive or departmental file shares.
  6. Use your official DU email account when sending work emails.
  7. Use DU’s secure email feature when sending any emails with confidential information such as student information, employee information, or financial information by simply beginning the Subject Line with the words DU Confidential.
A VPN, or Virtual Private Network, is a secure way to to connect to on-campus DU resources from off-campus.  It is required to remotely access many of the DU applications to prevent loss of data.  Download the VPN.
Please be advised that the University’s VPN is only needed for off-campus access to resources located on campus that have not been made available to the outside world through our firewalls.  Network file shares, Remote Desktop (RDP) access to servers and workstations, and Banner are all examples of when the VPN is required.  Jabber, OneDrive, Canvas, Kaltura, Microsoft Teams and O365 email are all examples of applications that do not require the VPN.

You can use Teams in your web browser, download the desktop app, or install it on your phone. Be sure to sign in with your DU email and password.

Learn more about Microsoft Teams at DU
  If your only option to complete your work from off campus is to use your personal computer, the following protocols must be followed:
  1. Connect to the University network using VPN before beginning any work.
  2. Antivirus software must be installed.  Crowdstrike is available for use on personal computers for faculty, staff, and students.
  3. Storing unencrypted work files on personal computers is prohibited.  Use secure practices by storing files on Office365 OneDrive, your Zephyr Drive or departmental file shares.
  4. Use your official DU email for all work emails.
  5. Use DU’s secure email feature when sending any emails with confidential information such as student information, employee information, or financial information by simply beginning the Subject Line with the words DU Confidential.
Yes, you may use public Wi-Fi to access DU applications. However, the following protocols must be followed:
  1. Connect to the University network using VPN before beginning any work.
  2. Antivirus software must be installed. CrowdStrike is available for use on work computers for faculty, staff and students.
Office 365 (OneDrive, Teams) provides several ways for you to share files with your coworkers.  View DU's guidelines for file sharing options.

Please visit the Microsoft Teams and Zoom Meetings Comparison page to learn about Zoom and Teams video collaboration tools available to the DU community.

You can run Zoom from your PC, Mac, laptop, smart phone or tablet. Start by logging in to Zoom with your DU email and PioneerWeb password.  You will be prompted to download the Zoom app that is appropriate for your device.  See Zoom's online instructions for setting up Zoom on a mobile device.

Like most public forums, it’s possible to have a person (who may or may not be invited) disrupt an event that’s meant to bring people together. Zoom-bombing, the phenomenon of trolls intruding into other people's meetings for the sole purpose of harassing attendees has become more prevalent recently.

Here are some additional third party resources to help protect your Zoom events.

A regular Zoom meeting can be set up and the meeting link can be distributed to the class or meeting. You can schedule a recurring meeting in daily, weekly, and monthly increments.
Read about Scheduling Recurring Meetings for more information.

Zoom Virtual Waiting Rooms is one of the best ways to protect your Zoom virtual classroom by giving you control over who can join your class and when. The virtual Waiting Room can be enabled for every class (in your settings) or for individual classes at the scheduling level. Watch this brief video to learn how to enable Waiting Rooms and manage participants. Watch Now

Yes, all students and employees have Zoom accounts and are able to login using their DU credentials (name.name@du.edu). Log in to DU Zoom at https://udenver.zoom.us/.
Depending on where a Zoom meeting participant is working, the Wi-Fi bandwidth may cause issues. Bandwidth is typically determined by the network you are working on and your internet service provider. Wi-Fi is not an issue if on campus. Read more about Wireless (Wi-Fi) Connection Issues for more information.
*Please be aware that Zoom requires a minimum internet bandwidth of 1.5 Mbps.
Comcast has developed a comprehensive COVID-19 response to keep individuals and families connected to the Internet, including:
  1. Internet Essentials Free to New Customers: Speeds will increase to 25 Mbps downstream and 3 Mbps upstream for all new and existing customers. New families who connect will receive 60 days of Internet service for free. The Internet Essentials program is normally available to all qualified low-income households in Comcast’s service area for $9.95/month.  
  2. Xfinity Wi-Fi Hotspots Free for Everyone: Xfinity Wi-Fi hotspots across the country will be available to anyone who needs them for free – including non-Xfinity Internet subscribers. For a map of Xfinity Wi-Fi hotspots, visit www.xfinity.com/Wi-Fi. Once at a hotspot, select the “xfinityWi-Fi” network name in the list of available hotspots and then launch a browser to connect. 
Yes, webcams should work without causing performance issues if they are on campus.  Dependency on a home Wi-Fi may impact performance.
4 Tips for Getting the Most Out of Zoom Video Conferencing