In the spring of 2018, MCE ‘s Counseling and Educational Services Clinic became the first in the nation to install machine learning software – a system described as “computer science meets psychotherapy.” In traditional clinics, faculty observe student sessions, taking detailed notes and providing recommendations. The transcription process is slow and prone to human bias. The automated software, however, conducts a real-time analysis of the session, creating instantaneous feedback on everything from how many times the students ask open-ended questions, to the level of empathy their voices conveyed. Such technology is expected to equip students with more customized training, ultimately resulting in a heightened level of care for every client.
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