Building Maintenance

Building Maintenance is a core division of the Department of Facilities Management & Planning that is responsible for helping to maintain over four million square feet of building space. It comprises five in-house trade shops: General Maintenance, Electric, Plumbing, HVAC, and Lock & Key. These shops function as the stewards of the University building systems, providing a wide range of services including emergency response, routine and preventative maintenance, and minor alterations to existing facilities. The department also contracts with outside vendors for services such as elevator maintenance and pest control.

The Building Maintenance trade shops also support:


In-House Trade Shops

  • General Maintenance Shop

    The General Maintenance Shop takes care of repairs to windows, walls, floors, ceilings, doors, and roofs, and assists the other trade shops in some preventative maintenance activities such as annual fire extinguisher maintenance and fire recall service checks in elevators. They also provide billable services that include hanging items, sign fabrication, some furniture fabrication, painting requests (less than five years old or special color requests), minor building alterations and improvements, and some special event support.

  • Electric Shop

    The Electric Shop takes care of all building-related electrical needs including maintenance of the campus generators as well as outdoor and emergency lighting. Billable services they provide include electrical alterations and improvements to campus buildings, as well as temporary power generation for events. Although they do not service or maintain department-owned or -leased electrical equipment such as copy machines or computers, it is wise to check with them before purchasing new equipment so they can determine if there is sufficient infrastructure to support it. They also do not work on fire or security alarms which are the responsibility of the Department of Campus Safety.

  • Plumbing Shop

    The Plumbing Shop services all on-campus plumbing including restroom fixtures, sewers, drains, water lines, drinking fountains, water heaters, and more. Their regulatory compliance activities include backflow certification, fire pump maintenance, grease and sand/oil interceptor maintenance, fire sprinkler maintenance, wastewater discharge permits, and testing of emergency showers. The billable services they provide include building alterations and improvements.

  • HVAC Shop

    The HVAC Shop maintains all campus cooling and heating equipment. Activities include regular preventative and predictive maintenance, as well as repairs. They are responsible for boiler certifications and CFC permits for our large chillers. This shop plays an important role in campus energy management. Their billable services include building alterations and improvements.

  • Lock & Key Shop

    The Lock & Key Shop provides locksmith services throughout campus, including on construction projects. The shop maintains DU's complex and proprietary master key system, works on door locking mechanisms and components, changes safe combinations, responds to departmental requests, and picks locks when required. Billable services include provision of new keys and re-keying of locks.

    Please see the University's Key Access & Control policy for key ordering instructions. Your department key manager should always be consulted when ordering keys. Key requests can be submitted via the Facilities work order system, iServiceDesk.

  • Contract Services

    The shops use many outside vendors to help them accomplish the services they provide. For elevator maintenance or pest control services, please call 303-871-2200 and our customer service desk will make arrangements with the appropriate outside vendors.

For questions or customer service support, call 303-871-2200 or submit an iServiceDesk work request at the link below.

Work Request

Building Manager Program

The Building Manager Program was instituted by Facilities Management & Planning in 2003. Building Managers function as liaisons between their assigned buildings and departments such as Facilities Management, Campus Safety, and Environmental Health Services. They act as points of contact for work requests, maintenance issues, and emergencies, and are responsible for advising and disseminating information to building occupants.



Facilities Service Center