Navigating the Transition

Effective July 1, 2021, health benefits will transition from Kaiser to Cigna for all current, benefitted employees.

This site was constructed to communicate valuable information prior to the start of Open Enrollment. For Open Enrollment Information including Rate Sheets, Benefit Guides, and other important documents, please visit the HRIC Open Enrollment Site.

Cigna is available, 24/7, to answer benefit questions!

Call 888-806-5042
Ritchie Center

Upcoming Town Halls

  • Calendar

    Diversity & Inclusion Town Hall

    Friday, May 7
    1:00 p.m. – 2:30 p.m.
    Zoom – Passcode 049233


    John Roble: President of Cigna Mountain States :

    Susan Stith: Vice President of Diversity, Equity, Inclusion, Civic Affairs and Cigna Foundation:

    Dr. Renee McLaughlin: Medical Director:

    Jason Youngblood: Director Behavioral Centers of Excellence:

    Julia Huggins: Vice President of US Markets:

  • Calendar

    Transition of Care

    Monday, May 10
    2:00 p.m. – 3:30 p.m.
    Zoom – Passcode 255934


    Layla Croushore, Client Service Executive

  • Calendar

    Finding a Provider on

    General Q&A Session
    Friday, May 14
    12:00 p.m. – 1:30 p.m.
    Zoom – Passcode 660863


    Layla Croushore, Client Service Executive

Employees can get support through the following DU options:

Cigna is available, 24/7, to answer benefit questions at 888-806-5042!

Shared Services Center (AOB building) each Tuesday & Thursday during Open Enrollment, on-campus, drop-in at the AOB between 7:30am-5:30pm; Monday, Wednesday, Friday – zoom or phone appointments can be made via Pioneer Web Click here to schedule an appointment with a Benefits Specialist 

Contact Shared Services for help with navigating the online system 303-871-7420 (select the benefits option) or email 

Virtual benefits information sessions will be held on Thursday, May 13th and Wednesday, May 19th. Details to come. 

Additional Information

About the RFP

Learn about the request-for-proposal process, timeline and committee members.


Contact Us

Recognizing not all questions have been anticipated and addressed on this website, you can contact us with additional questions or comments.

Connect with Us

Initial Announcement

Read the initial announcement covering the recent benefits changes.


Important Links

  • Cigna Website

    This will be the website DU employees can go to before the plan start date to find in-network LocalPlus providers, facilities, or check the prescription drug list. After the start date, you will have additional resources.

  • LocalPlus Videos

    Learn more about what LocalPlus provides.


    En español

  • Tips for Transitioning to Cigna

    Transition of Care Form