Travel Assistance

**Crisis24 is our global partner in travel risk management and assistance. DU's partnership with Crisis24 goes hand-in-hand with the University's travel medical insurance policy. Whether you are about to head abroad on DU travel or already engaged in DU travel, Crisis24 is there for you 24/7 with Global Operations Centers, always-on intelligence, and teams of experts to assist with a safe and sensible time abroad.  

Call DU's Travel Assistance Hotline: 1-443-569-8601
Use DU's Travel Intelligence Portal:
Download the Crisis24 App: Android  Apple

Here are examples of services that Crisis24 can provide:

  • 27/7 health, safety, and security advice, including personal access to an experienced medical doctor or security specialist before or during travel
  • Destination intelligence for hundreds of countries, provinces, and cities around the world, across nine subject areas: security, infrastructure, environment, health and medical, political, legal, entry/exit, culture, and financial
  • Coordination with DU's international travel medical insurance provider so the traveler never sees a bill
  • Arrangements for medical or security evacuation, including transportation to a center of medical excellence if local care is inadequate
  • References to reputable, local medical doctors or mental health specialists
  • Assistance with replacing lost travel documents
  • Monitoring and reporting of a traveler’s medical condition 
  • Helping to locate DU travelers and providing valuable, real-time information based on traveler's itinerary

Don't forget to download the Crisis24 App for destination intelligence, direct access to the Global Operations Centers, itinerary-specific alerts and advisories, and much more. Note, Crisis24 services, and the international travel medical insurance, are not available to domestic travelers.

 **Crisis24 has replaced International SOS as DU's travel assistance provider. Existing cases will continue to be serviced by ISOS.