Reset a Forgotten Password
If you have forgotten your PioneerWeb password, you must contact a HelpCenter Consultant via phone at 303.871.4700 during regular business hours for identity verification purposes. For security reasons, password changes cannot be facilitated via email.
Upon calling the IT HelpCenter, you will be asked to verify personal information including your partial Social Security number or date of birth. If you are student and do not know your DU ID, please contact the Registrar's Office. If you are an employee and do not know your DU ID, please contact Human Resources.
If you remember your old password and simply need to change it, just visit PioneerWeb > My Account > Password.