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New Student Registration


Registration FAQs

Terms and Phrases for Students New to Higher Education at DU

New Student General Registration Questions

When do I register for classes and what is a registration time ticket?

Starting July 2nd, you can find your assigned registration time. Your registration time ticket tells you the earliest time and date you can register for Fall classes. You can find your time ticket by logging into PioneerWeb. Navigate to your student tab > Advising and Registration Tools | My Student Profile > Registration Notices (upper right corner) >your registration time ticket will be displayed (starting July 2nd).  If you have holds that prevent registration they will also be displayed here, make sure you have zero holds by the start of your registration time ticket.

How do I know which classes to take?

Summer registration for new students is for fall quarter only. All first year students take a first-year seminar (FSEM) in the fall. Sample course plans in our bulletin and advising webinars will help guide student's registration. Please create several course plans before registration as some classes may be full. Our staff academic advisors will review student's schedules before Discoveries Orientation to ensure students are registered for the correct classes. During Discoveries Orientation Faculty FSEM Advisors will also review schedules with students prior to the start of classes.

How do I change my major?

Email the Office of the Registrar at [email protected] with your preferred major and DU ID. If you want to change to Business, you will have to go through a secondary admission process. International students on F-1 and J-1 visas who change majors over the summer will receive an updated immigration document listing the new program of study after their arrival to the University. Please submit your major change before mid-June! See the list of majors and minors here.

I am an undeclared major, what classes should I take?

Undeclared students are encouraged to participate in our advising webinars to learn more about the fields of study at the University of Denver.

Undeclared students interested in Engineering, Computer Science, Biology, Chemistry, Math, Geography, Physics or a related field should consult the sample course plans to ensure they begin any year-long sequenced courses.

Do I need to speak with an advisor before fall quarter registration?

First year students are encouraged to participate in our advising webinars on Wednesday, June 5th and Wednesday, June 12th. Sample course plans in our bulletin will also help guide your registration. Advisors will reach out to transfer students before registration. If you have further questions please email [email protected] .

How do I confirm I have registered for classes?

Log in to PioneerWeb and navigate to your student tab. On the left hand side of the webpage select the term in the dropdown menu (under student grades) for which you registered, after selecting the appropriate term (e.g. Fall Quarter 2019), you will see your schedule.

When you are in the registration system, pushing the "Add" button next to a class puts it into the "Summary" box on the lower right-hand side of your screen, as a pending course. However, you must push "Submit" in the lower right-hand corner to register for a course. If you have added courses to your Summary but did not register for them by pushing "Submit," you will need to search again for classes to add to your schedule. You are registered once the Status in the Summary box says "Registered" in green instead of "Pending" in light grey.

Can I register for classes early?

No. Registration will occur the week of July 15 – July 19, and early registration is unavailable.

Can I get to classes that are scheduled only 10 minutes apart?

Yes, you will be able to get between classes that are scheduled 10 minutes apart, even if they are in different buildings on campus.

If you have accessibility concerns that might make getting between classes more challenging, we recommend that you discuss these issues before the start of classes with the Disability Services Program.

Is it okay to take only 3 classes/12 hours in my first quarter?

Students may choose to take 12 credit hours in a given quarter in consultation with their advisor. While full- time enrollment is 12 credit hours, it is typically recommended that students take 16 credit hours in order to:

  • Stay on track for a 4 year graduation
  • Allow the flexibility to drop a class if needed and remain full-time
  • Take advantage of the flat tuition rate for 12-18 credit hours
I thought I added a class and now it is gone, can you put me back in?

When you are in the registration system, pushing the "Add" button next to a class puts it into the "Summary" box on the lower right-hand side of your screen, as a pending course. However, you must push "Submit" in the lower right-hand corner to register for a course. If you have added courses to your Summary but did not register for them by pushing "Submit," you will need to search again for classes to add to your schedule. You are registered once the Status in the Summary box says "Registered" in green instead of "Pending" in light grey.

I am registered for 3 classes and I want to drop one, but it won't let me. Why not?

For some students (especially international students), the registration system will not let you drop below 12 hours because you are required to maintain full time status as a student. In order to drop a class if you are only registered for 3, you will need to add a 4th class, and then you can drop one of the 4 classes you have to stay at 12 hours or above.

I had an IEP/504 plan in high school, how do I arrange accommodations?

Unlike high school, in higher education, students are required to disclose their disability and request accommodations. At DU, accommodation requests are reviewed by the Disabilities Services Program (DSP). The student should complete the Request for Accommodation form (RFA) and submit it to DSP along with supporting documentation that indicates current functional limitations and/or disability related barriers (e.g. for students with ADHD/Learning Disabilities, a psychoeducational assessment conducted while in high school, generally provides this information).

While students are welcome to provide copies of an IEP or 504, these documents usually do not contain sufficient information to make a determination. These supplemental documents may be submitted with the supporting documentation that includes the points addressed in the Documentation Guidelines.

To view the step-by-step process for requesting accommodations (including the RFA form and the Documentation Guidelines) go to the Students Tab on the DSP webpage.

Login and Communication

What is my DU ID/Pioneer ID number and how do I learn what it is?

Your DU ID number is a unique student ID number consisting of 9 digits, typically beginning with 87. This number was emailed to you when you deposited at DU. If you forgot your DU ID number please call the Office of the Registrar at 303.871.4095.

How do I set up my DU email address?

When you deposited at DU, you received an email with instructions to set up your DU email. Please make sure you check every email address you might have used to apply, including old school email addresses.

For additional email assistance, see the DU Support webpage or contact [email protected].

Financial Aid/Tuition

How do I accept my financial aid?
  1. Sign into PioneerWeb.
  2. Go to your Student tab.
  3. Click on "View and Accept Award Offer" in the "Financial Aid Awards" box.
  4. Select an aid year from the drop-down menu.
  5. Click on the "Terms and Conditions" tab, review and click "Accept".
  6. Click on the "Accept Award Offer" tab.
    1. Choose "Accept" or "Decline" in the drop-down menu next to each award (most DU scholarships will already be accepted on your behalf).
    2. If you wish to only accept a portion of a loan, type that amount in the "Accept Partial Amount" box. Remember that any amount you accept will be split evenly over your terms of enrollment—i.e. fall, winter and spring quarters.

If you accepted a Direct Subsidized or Unsubsidized loan and are a first-time borrower, there are additional steps you must take to secure that funding:

  1. Sign into using your Federal Student Aid ID. Then,
  2. Complete Entrance Counseling, and...
  3. Complete the Loan Agreement for a Subsidized/Unsubsidized Loan (MPN).
What do I do if I don't have enough financial aid to cover my bill?

If you need to apply for additional funding to help cover your costs, a Federal Parent PLUS Loan or a private education loan are options.

Federal Direct Parent PLUS Loan
The Federal Direct Parent Loan for Undergraduate Students (Parent PLUS loan) is a credit-based loan available to parents of dependent undergraduate students. Students will not have this loan offered on their award letter. Parents must apply separately for this loan via and may borrow up to the student's total cost of attendance, minus all other financial aid.

Private Education Loans
Many financial institutions offer private student loans, sometimes called alternative loans. These loans are in the student's name, but typically require a credit-worthy cosigner in order to be approved. You can compare the rates and terms of the lenders on DU's preferred lenders list.

If you and/or your family may experience an unexpected change to your financial situation, you may appeal for a re-evaluation of your financial aid award package using the Special Circumstances Form.
Once that form and substantiating documentation are submitted, the Special Circumstances Committee will determine the results of your appeal and inform you of their decision.
The typical timeframe for receiving a decision on an appeal is 2 weeks.

When is my bill due and is it paid per quarter or per credit hour?

Tuition is paid per quarter. Tuition is a flat rate for undergraduate students enrolled in 12 – 18 credit hours per quarter. Students enrolled in 11 or less pay per credit hour, whereas students enrolled in 19 or more pay the base tuition plus additional tuition per credit hour.

You will receive fall quarter bill on August 1st and it is due August 22nd.

See the academic, registration and billing calendar for more information.

How will I receive my bill and how do I pay it?

A statement listing actual charges and financial aid credits for the term will be generated and posted to DUPay, our online tuition payment portal. An email will be sent to your DU email address each time a statement is posted.

Can I pay my tuition in installments?

The University of Denver offers payment plan options to pay your tuition and fees. Quarterly payment plans are available for undergraduates & graduates. Semester plans are available for law students. The application fee is $20 per quarter plan and $30 per semester plan.

What is the last day to withdraw and get my a refund on my tuition?

Last Day to drop at 100% - Sept 15
Last Day to drop at 75% - Sept 22
Last Day to drop at 50% - Sept 29


What is a Billing Agreement, FERPA or authorized user, and do I need all three?
  • All students at the University of Denver are required to sign a yearly Billing Agreement. You will not be permitted to complete registration until you electronically sign this agreement. A registration hold is placed on your account until the agreement is signed. To view this hold and complete the agreement, please log in to PioneerWeb. Once there, click the Student tab, and navigate to My Statement | Billing Agreement. 
  •  A FERPA (Family Education Rights and Privacy Act of 1974) release must be completed to allow academic/billing information to be shared with persons of your choice, such as your bill payer. This will allow those you designate to inquire on the phone/email or in person about charges on your tuition bill. This is separate from DUPay authorized users. For more information visit:
  •  DUPay allows you to share your DU tuition account information with multiple authorized users. Authorized users can log into DUPay to view your student account balance and make payments on your behalf. You also have the option to give authorized users access to your statement and payment history. Authorized users DO NOT have access to your stored payment methods, academic records or other personal information, and you do not have access to your authorized user's stored payment information. Authorized users are not able to call or email the University and inquire about charges on your statement unless they are also designated on your FERPA release.
  • The Billing Agreement is required for all students. While FERPA and authorized users are not required, most students complete these steps to allow designated persons to assist them so they may concentrate on studies.
  • If you cannot register but have completed the billing agreement check to see if you have any active holds on your student account. If not, contact the Bursar's Office at 303-871- 4944 between the hours of 8am – 4:30pm Monday through Friday for further assistance.

Curriculum Questions (Including AP/IB, Transfer Credit and Math/Language Assessment Testing)

How do I know if DU has received my AP/IB scores?

AP and IB results are received in large batches the second week of July. It can take at least a couple of weeks to process these scores and subsequently award the appropriate transfer credit. Please log in to Pioneer Web > Student (tab) > My Profile > Prior Education and Testing (left hand side) and your scores should be displayed in the lower right. If your scores are not in PioneerWeb under My Profile, please check back after July 12 to verify your scores have been received. If they have not been received by the beginning of your registration time ticket, please refer to DU's AP/IB equivalencies to guide your registration. If DU has not received your scores, log in to College Board and verify that your scores were sent to school code 4842.

For IB scores only: Log in to the IB portal send IB scores to DU, once your scores have been sent email [email protected] and notify them your scores have been sent to DU. Please include your name, DU ID and mm/yyyy that you took your IB exams in your email.

When will my transfer credit show up on my degree audit?

Dual/concurrent enrollment courses will be evaluated from official college transcripts for enrolled first-year students beginning in May and continuing throughout the summer months. Every attempt will be made to have credit evaluations complete by summer registration, which makes it imperative that we receive official college transcripts as soon as final grades are posted. Please contact [email protected] if you have any further questions. See our step-by-step guides of how to navigate your degree audit

How will AP/IB credit count towards my degree?

Depending on your AP or IB scores, you may have credits that count towards Common Curriculum, your major(s), your minor(s), or electives. The University of Denver awards transfer credit for Advanced Placement (AP) and Higher Level International Baccalaureate (IB) exam scores that meet the criteria. The college will award up to 45 total quarter hours for credit. Once your scores become available, you can refer to our AP and IB credit guide to determine how your scores impact your DU credits. If you did not already do so, you will need to have CollegeBoard send your AP scores or the International Baccalaureate send your IB Scores to DU code 4842. All incoming first year students will register for a First-Year Seminar (FSEM) course (transfer students exempt), so keep those 4 credits in mind as you plan Fall quarter. To view your credit directly, you can see our step-by-step guides of how to navigate your degree audit.

How much credit (AP, IB or transfer) can I transfer in to DU?

A maximum of 45 quarter hours can be transferred for AP or IB exams, a maximum of 96 quarter hours (64 semester hours) can be transferred in from two-year colleges and a maximum of 135 quarter hours (90 semester hours) can be transferred in from any combination of AP/IB exam credit, two-year and four-year institutions and/or military credit.

I scored high on my AP/IB language exam, do I still need to take a language assessment test?

Yes, even if you scored high on your AP or IB language exam you will still need to take the language assessment test and your AP or IB scores do not exempt you from the foreign language requirement. Please refer to the Center for World Languages and Culture's website for the most up to date information regarding language assessment testing.

What is a credit hour and how many credit hours should I take?

The University of Denver unit of credit is the quarter hour. In general, each quarter hour of credit requires one class period of 50 minutes each week. Depending on the instruction method, the quarter-hour credit may not equal the hours spend in class. Most undergraduate programs at DU require 183 credit hours, this number includes transfer, AP and IB credit that has been approved by DU. In order to be a full-time student, you will need to register for at least 12 credits, which is generally three classes, worth 4 credits each. We recommend registering for 16 credits (4 classes) so that you have the flexibility to drop a course during the first week of the quarter without any penalty, such as a "W" on your transcripts. All incoming first year students will register for a First-Year Seminar (FSEM) course, so keep those 4 credits in mind as you plan autumn quarter. During your first quarter at DU, you can take up to 19 credit hours. Tuition costs the same for credit loads between 12 to 18 credits; any credits above 18 will result in additional tuition costs. After your first quarter, with an Academic Advisor's approval, you could consider more than 19 credits per quarter, with a maximum of 21 credits.

If you have additional questions, please email [email protected]


Before Registration

First Quarter Advising

Transfer & AP/IB Credit