For several years, the University of Denver has operated two separate E-mail systems; the traditional webMail system was discontinued on May 18,2011 and a full featured Exchange system, accessed through https://weboutlook.du.edu or with Outlook/Entourage. Because the webMail system is aging and the Exchange system offers more features, including a higher storage quota, shared calendars, and contact lists, the decision was made last spring to discontinue the webMail service. For staff and faculty members, this change will occur during the winter and spring quarters of 2011. Faculty and staff already using Exchange will see no change during this time.
On May 18, 2011, the webmail service was discontinued and any messages still stored in webmail were deleted. Staff and faculty members choosing not to use Exchange must forward their mail to an off campus E-mail provider. Details are below.
Effective October 4, 2010, all newly hired, benefitted faculty, staff, and adjuncts who are eligible for a DU E-mail account are receiving an Exchange account. Please note that The Law School is not affected by this change at this time. The UTS Help Desk and Faculty/Staff Systems Support teams are ready to assist with these migrations. If you have specific questions, please review the FAQ section below. You may also contact the UTS Help Desk at 1-4700 if you have concerns.
For information regarding how this process will impact students, please visit our FAQ page at: http://www.du.edu/studentemail/.
Frequently Asked Questions
Which e-mail system am I using today?
If you log on to http://mail.du.edu, or http://pioneerweb.du.edu to check your E-mail, then you are using webmail. If you use https://weboutlook.du.edu to check your mail, or if you have the ability to share calendars with other E-mail users, you are using Exchange.
Using Outlook or Entourage does not necessarily mean you are using Exchange. The UTS Help Desk at 1-4700 can easily let you know which e-mail service you are using.
I am already using Exchange. Do I need to do anything?
Even if you are already using Exchange, you may have copies of important E-mail messages stored in webmail. Please log into the Email Account Manager page and find the "Move Mail" link in the yellow navigation bar. Follow the instructions to either move your E-mail message to Exchange, or close your Webmail account without moving your old E-mail.
I am already forwarding my e-mail off-campus. Do I need to do anything?
Staff and faculty members who are already forwarding their E-Mail to an off-campus provider (Gmail, Hotmail, etc ) do not need to do anything at this time. After May 18, 2011, any copies of E-mail stored in Webmail will be permanently unaccessible.
In the winter quarter, 2011, you will receive notice that your E-mail is being forwarded and that you may lose access to Webmail messages after May 18, 2011. You may avoid these messages by logging into MyWeb and updating your email addresses to reflect that your off-campus email address is "preferred." If you have any questions, please contact the UTS Help Desk at 1-4700 and ask for assistance with your E-mail migration to be put in touch with a support specialist.
I am a benefitted staff or faculty member, but also a student. How does this change affect me?
All Benefitted staff and faculty members have the choice of forwarding e-mail off-campus or to the Exchange server, regardless of your status as a student. Please make your choice prior to May 18, 2011.
Can I continue to use my firstname.lastname@example.org address?
Your email@example.com E-mail address AND your firstname.lastname@example.org E-mail address will continue to work, regardless of whether you forward your E-mail off campus, or use the Exchange server.
Why is Exchange the new E-mail system of choice?
Our Exchange e-mail server offers higher storage quotas, better attachment handling, and offers the ability for you to share calendars, contacts, and even E-mail folders with other Exchange users on campus. Because of potential issues with forwarding mail off campus, UTS recommends using the Exchange server.
Will my computer be able to use the new E-MAIL system?
If you are using the University's Exchange E-mail, any computer with a web browser (Internet Explorer, Safari, Firefox, etc...) and an internet connection will be able to access your E-mail using WebOutlook. This is the easiest way to get to your E-mail and requires no complicated setup. iPhones, Android, and Blackberry phones are also supported.
If you are using Exchange E-mail and do not wish to use WebOutlook, there are a number of options available to you.
Windows Computers - Windows XP, Windows Vista, or Windows 7 computers can use Microsoft Outlook 2003, 2007, or 2010.
Mac OS X Version 10.6.x - The Apple Mail software on your computer does very well with Microsoft Exchange. You may also use Microsoft Outlook 2011 (comes with Office 2011) or Microsoft Entourage 2008 Web-Services Edition (comes with Office 2008).
Mac OS X Version 10.5.x - The MacMail software on your computer does not work reliably with Microsoft Exchange. You may use Microsoft Outlook 2011 (comes with Office 2011) or Microsoft Entourage 2008 Web-Services Edition (comes with Office 2008).
Mac OS X Version 10.4 or earlier versions - Since there is not software that works with Microsoft Exchange reliably, you are strongly encouraged to use WebOutlook.
Linux - Due to the large number of Linux environments, we cannot provide configuration support for Linux. However, some people have had good luck connecting to Microsoft Exchange using Evolution with the MAPI plugin. In most cases, the MAPI plugin is an additional download.
Instructions for setting up Microsoft Entourage, Microsoft Outlook, or Apple Mail can be found at the UTS Help Desk web site.
If you plan on forwarding your mail to an off-campus E-mail provider, your computer will need to meet the requirements set by that provider.
How will I know when it is time to switch?
Faculty/Staff Systems Support is already assisting some larger departments with the move. You can switch anytime you like and we've included instructions below. In February 2011 we will begin sending messages to people who have not made the move. In April and May we will be sending those messages frequently.
We expect things to get pretty busy in April, so it is probably a good idea to make the move soon.
How do I switch to using Exchange on campus?
Please log into the Email Account Manager page and find the "Move Mail" link in the yellow navigation bar. Follow the instructions to move your E-mail message to Exchange. If you have any questions, please contact the UTS Help Desk at 1-4700 and ask for assistance with an e-mail migration.
How do I forward my E-mail to an off-campus E-mail address?
To forward your E-mail to an off-campus E-mail address, simply log onto http://pioneerweb.du.edu, select the "myweb" tab, and "Update E-mail Addresses" under "Personal Information." Insert a new Personal E-mail address, or edit an existing address and mark it as "Preferred". That's it! You may change your off-campus personal preferred E-mail address at any time. The address will update automatically within one hour of the change.
Your webmail/pioneerweb E-mail account will remain active until 10 days after you have registered your new "preferred" off-campus E-mail address. Once the 10 day period has passed, all the E-mails in your DU E-mail account/box will be deleted and you will no longer have access to your webmail/pioneerweb E-mail account.
At this time, personal E-mail addresses may not contain @du.edu or @exch.du.edu.
Please note that you must choose to EITHER forward your mail off-campus, OR use the Exchange server.
Can I change my "preferred" off-campus address?
You may update your "preferred" off-campus E-mail address at any time. Simply log onto http://pioneerweb.du.edu, select the "myweb" tab, and type in the new "preferred" off-campus E-mail address. The address will update automatically within one hour of the change.
How can I copy my E-mails stored in my DU E-mail account to the new address?
Faculty/Staff Systems Support can help you move your webmail to Exchange. Call the Help Desk at 1-4700 to arrange for assistance.
If you are forwarding E-mail off-campus and you only want to save a small number of E-mails, the easiest method to move them to your new off-campus address is to simply E-mail (forward) them to the new address. If you have a larger number of messages that you would like to transfer to your new E-mail address, your "preferred" E-mail provider may offer instructions for how to do this.
Some providers (such as Gmail) will allow you to drag-and-drop folders from your DU E-mail account to the new account. Additionally, many have web-based IMAP and/or POP3 tools that will import mail in batch quantities.
While we cannot assist with copying existing E-mail to an off-campus provider, if you would like help saving your webmail E-mail locally to your laptop or desktop, or need further guidance, please contact the UTS Help Desk at 303-871-4700.
Who can I contact for more information?
Please contact the UTS Help Desk at 303-871-4700 or submit a support quest at support.du.edu for further assistance.