Pioneer ID Card
Adjusted Hours: On Friday, May 26th, the DU ID Card Office will close early at 2:30pm.
The ID Card Office is located in Driscoll South, located at 2050 E. Evans Ave, Denver, CO, 80208.
Our normal Hours are:
Monday-Wednesday: 8am-1pm & 2pm-4:30pm
Thursday: 9am-1pm & 2pm-4:30pm
Friday: 8pm-1pm & 2pm-4:30pm
Please note, a form of photo identification such as a driver’s license or passport is required to pick up your ID card.
The Pioneer ID Card is your official identification while at the University of Denver. All DU constituents including students, faculty, staff and are required to carry their ID card while on campus. Below are key points about obtaining your DU Pioneer ID Card as well as updates regarding ID Office operations.
Do not hole-punch your DU ID Card - the entire card is a computer chip and will cease to function if hole punched, cut, folded, or damaged.
If you have an ID Card but it is not working to help you access buildings, you should
- View your Covid Clearance status on MyDU. Once you have logged in, under the "Home" tab, there will be a link titled "Campus Access Status" where you can see all the details of your Covid Clearance. If your status does not indicate "CLEARED", please email firstname.lastname@example.org for assistance regarding your Covid Clearance status.
- If you are cleared to return to campus as outlined on MyDU but your card does not work, please email email@example.com and CC firstname.lastname@example.org for further assistance.
New students, faculty, and staff should submit photos digitally whenever possible. Photo submission instructions can be found here. Once a photo is accepted and you are cleared to be on-campus by the Covid Coordinator team, you may pick up your card anytime during our business hours. Our office is located in the Driscoll South Building, 2050 East Evans Ave Suite 4, Denver CO 80210. If you cannot access the building upon your arrival, call us at 303-871-4545 and we will be able to assist you. If you are an all-online student you may have your ID Card mailed to you; please contact us at email@example.com for mailing assistance.
To determine whether you are cleared to come to campus, you may check your Covid Clearance status via MyDU. Once you have logged in, under the "Home" tab, there will be a link titled "Campus Access Status" where you can see all the details of your Covid Clearance. If your status does not indicate "CLEARED", please email firstname.lastname@example.org for assistance regarding your Covid Clearance status.
The first ID Card for all students, faculty and staff is provided free of charge. Replacement ID Cards are $30, billable by cash, check, or Flex only. Flex is the best option for mailed replacement IDs, and Flex can be added to your card with a credit or debit card at this link. Although replacement cards are $30, mailing of replacement cards is free and does not cost extra.
Students and employees needing a replacement ID Card can visit our office in Driscoll South or can request a mailed replacement card. For more details, click here.
Online Card Management
Through our card management website, you can make Flex deposits, check balances, view transaction history, and more!
Lost/Stolen ID Cards
Has your card been lost or stolen? Deactivate your card online immediately! Then, visit our office or call/email for a replacement ID Card. Lost cards are $30 to replace.
Deactivate Your Lost/Stolen Card Here
RTD Pass Information
Eligible students can get their RTD CollegePass from the ID Office. Passes are free of charge to eligible students.
View the eligibility requirements here