Skip navigation

Pioneer ID Card

Pioneer ID Card Banner

Pioneer ID Card

Welcome

IMPORTANT INFORMATION ABOUT FALL 2020 ID CARDS

Due to safety and security measures in place due to COVID-19, the Pioneer ID Office has modified our processes and operations to ensure the safety of students, faculty, and staff.  Below are key points about obtaining your DU Pioneer ID Card for Fall 2020 as well as updates regarding ID Office operations.

On Friday, October 23rd, the DU ID Office will be closing early at 12 noon for staff development. We apologize for any inconvenience.

The Pioneer ID Card is your official identification while at the University of Denver. All DU constituents including students, faculty, staff and are REQUIRED to carry their ID card while on campus. Due to social distancing requirements, contact tracing and COVID-19 safety measures, access to all campus buildings and facilities are locked and require a Pioneer ID Card to enter. 

If you have an ID Card but it is not working to help you access buildings, you should

1) View your Covid Clearance status on Pioneerweb. Once you have logged in, under the "Home" tab, there will be a link titled "Return to Campus Status" where you can see all the details of your Covid Clearance. If your status does not indicate "CLEARED", please email covidcoordinator@du.edu for assistance regarding your Covid Celarance status.

2) If you are cleared to return to campus as outlined on Pioneerweb but your card does not work, please email cardaccess@du.edu and CC pcard@du.edu for further assistance.

New students, faculty, and staff should submit photos digitally whenever possible. Photo submission instructions can be found here. Once a photo is accepted and you are cleared to be on-campus by the Covid Coordinator team, you may pick up your card anytime during our business hours of Monday-Friday 8:00am-1:00pm and 2:00pm-4:30pm. Our office is located in the Driscoll South Building, 2050 East Evans Ave Suite 4, Denver CO 80210. If you cannot access the building upon your arrival, call us at 303-871-4545 and we will be able to assist you. If you are an all-online student you may have your ID Card mailed to you; please contact us at pcard@du.edu for mailing assistance.

To determine whether you are cleared to come to campus, you may check your Covid Clearance status via Pioneerweb. Once you have logged in, under the "Home" tab, there will be a link titled "Return to Campus Status" where you can see all the details of your Covid Clearance. If your status does not indicate "CLEARED", please email covidcoordinator@du.edu for assistance regarding your Covid Celarance status.

The first ID Card for all students, faculty and staff is provided free of charge. Replacement ID Cards are $30, billable by cash, check, or Flex only. Flex is the best option for mailed replacement IDs, and Flex can be added to your card with a credit or debit card at this link. Although replacement cards are $30, mailing of replacement cards is free and does not cost extra.

Students and employees needing a replacement ID Card can now request an ID Card Reprint via the automated submission system. Follow the steps for photo submission, and you will be presented with the "reprint" checkbox during the submission process. Check the box and follow the online instructions. Links to the photo submission and reprint process can be found here.

The ID Card Office hours are Monday - Friday 8:00am-1:00pm and 2:00pm to 4:30pm.

Learn more about using your card.

Submit Your ID Photo Online

Click here for instructions

Online Card Management

Through our card management website, you can make Flex deposits, check balances, view transaction history, and more!

Manage Your Card Here

Lost/Stolen ID Cards

Has your card been lost or stolen? Deactivate your card online immediately! Then, submit on-line for a replacement ID Card. Lost cards are $30 to replace.

Deactivate Your Lost/Stolen Card Here

Request a Replacement ID Card Here

RTD Pass Information

Eligible students can get their RTD CollegePass from the ID Office. Passes are free of charge to eligible students.

View the eligibility requirements here

 View All Off-Campus Merchants Accepting Flex