Open Enrollment

About Open Enrollment

See links below for all topics covered on this page.

What is Open Enrollment?

Open Enrollment is the time for benefits-eligible employees to sign up for medical, dental and vision insurance plans, or to make changes in their coverage choices (such as switching medical plans, adding or dropping coverage, adding or dropping dependents, and setting up or changing flexible spending accounts).  All enrollments and changes made during this year’s open enrollment will be effective July 1, 2024 and will continue through December 31, 2024. 

  • Open Enrollment is from May 1 through May 15, 2024. 
  • To enroll into your benefits, please login to MyDU.EDU with your employee credentials.
  • Click on Open Enrollment widget on the dashboard to begin your enrollment process. 
  • The benefits system will be open until 11:59PM on May 15, 2024.
  • Benefits Enrollment System Instructions
  • All benefited employees must participate in open enrollment this year. 
  • DU is moving our benefit plan year to January 1 through December 31, which means you will have another opportunity to enroll in October if needed. 
  • Employees can choose from either Cigna plans or Kaiser plans during this year’s enrollment. 
  • Many resources are available for help understanding this year’s benefit options. 


Employee Benefits Guide

Benefits Guide for July 1, 2024 - December 31, 2024

Employee Premium Contribution Rate Sheet

Benefit Premium Contributions for July 1, 2024 - December 31, 2024

Employee Benefits Enrollment System (BES)

Login to to access the Benefits Enrollment System. 

Benefits Enrollment System (BES) Instructions


Important Updates for 2024 Open Enrollment

As we approach the upcoming annual open enrollment period, the Human Resources and Inclusive Community (HRIC) Team would like to provide an update on what you can expect for this year’s open enrollment. All elections made during this open enrollment will become effective July 1, 2024 and will continue through December 31, 2024.  The University will also move its benefit plan year to January 1 through December 31, meaning you will have another opportunity to enroll in benefits in October if needed. Participation in October’s open enrollment will be required only if making changes or electing an FSA.  

Be on the lookout for more information on the upcoming Open Enrollment period over the next few weeks. In the meantime, if you have questions about your benefits or how this will impact you and your family, please contact your HR partner. 

We understand that your health and the health of your family is your top priority. These are our top priorities, too, which is why we continually strive to offer you the best employee health benefits plan available.

Open enrollment will start May 1 and run through May 15. During open enrollment, you’ll be able to shop and select your healthcare coverage and other benefits that best fit you and your family’s healthcare needs. Your medical plan will have a big impact on your healthcare experience, so it’s an important decision. All benefitted employees MUST actively participate in this year’s open enrollment. If you are not enrolled in medical coverage and do not enroll during this open enrollment period, we will consider no response as a waiver for this short plan year after the open enrollment period has closed. 

Colleagues, we heard you. You want more choices in your healthcare.  

Effective July 1, 2024, health benefits will transition from Cigna being the sole offering to having the option to choose offerings from either Cigna or Kaiser Permanente as the University’s health care providers. Medical Plan Designs Will Be the Same with Both Cigna and Kaiser Permanente

You will continue to have the option of choosing between the Copay Plan and High Deductible Health Plan with both carriers. For more information on benefits, please make sure to review the benefits guide.  


Medical Plan Options

Cigna Copay and Kaiser HMO

The Copay and HMO Plans have set copays for some services and a deductible and coinsurance for others. Copays do not apply toward your deductible, so you will pay copays until you reach your annual out-of-pocket maximum.

Cigna and Kaiser - High Deductible Health Plans (HDHP)

With the High Deductible Health Plan (HDHP), you pay the full negotiated cost for medical services and prescription drugs with the exception of preventive care which is covered at 100%, until you meet your annual deductible. If you are enrolled in the HDHP, you may be eligible to contribute tax-free dollars in a Health Savings Account (HSA) to pay for eligible medical expenses. You choose when to use the money in your HSA account. It rolls over from year to year, allowing the balance to increase. Eligibility restrictions and contribution limits apply and are subject to change annually.

For more information regarding benefit plan designs, please refer to the benefits guide.


Customer Service Availability


Cigna offers access to a 24/7 customer service line. The Cigna One Guide Service is available by calling 888-806-5042.


The New Member Connect Department is available Monday through Friday, 8 a.m. to 5 p.m. at 844-639-8657. Members also have 24/7 access to the site or can email the New Member Connect Department at

Benefits Fair

Please join us in the Community Commons on Wednesday, May 8th from 10am - 2pm for our Employee Benefits Fair. Our benefit plan vendors including Cigna and Kaiser Permanente will be available in-person to provide information and answer questions about all of our benefits plans and programs. Chair massage therapists will be available on a first come, first serve basis from 10:00a.m. - 2:00p.m. Location and details for the Benefits Fair are listed below:

  • Date: Wednesday, May 8, 2024
  • Time: 10:00a.m. to 2:00p.m.
  • Location: Community Commons, Room 1700
  • Address: 2055 E. Evans Avenues, Denver, CO 80208

Accommodations for Benefits Enrollment Period

To request a disability-related reasonable accommodation for the benefits enrollment process, please contact the ADA Coordinator at 303-871-3941 or email

Assistance with Benefits Questions and Open Enrollment

Open Enrollment Meetings

We know Open Enrollment involves making important decisions that can raise many questions. To address these questions, we are hosting hybrid in-person and virtual meeting opportunities.  


Wednesday, April 24 from 11 a.m. – 12 p.m.

Location: Mary Reed Building, Renaissance Room 

2199 S. University Blvd, Denver, CO 80208 


Presentation Recording

Presentation PDF


Thursday, May 2 from 1 p.m. – 2 p.m. 

Location: Mary Reed Building, Renaissance Room 

2199 S. University Blvd, Denver, CO 80208 



Frequently Asked Questions

For frequently asked questions, please take a look at our ongoing Open Enrollment FAQs


Connect with your Benefit Advocate Center (BAC)

The Benefit Advocate Center provides support to you at no cost. Get assistance with:

  • Explanation of benefits: Is it unclear to you what the insurance covered on a particular claim and what is your responsibility? 
  • Prescription challenges: Is the pharmacy telling you that your medication is not covered or charging you full price? Do you need help with an authorization for a medication?
  • Benefits questions: Are you unsure if the insurance company will pay for a certain procedure?
  • Claim issues: Did you receive a bill from a doctor but don't know why?
  • Difficult situations: Are you having difficulty getting a referral? Has the insurance carrier denied a procedure and you want to appeal their decision?

Contact Information: 


Meet with a Benefits Specialist

During Open Enrollment, drop-in hours are Monday through Friday 9.a.m. to 4 p.m. Schedule an appoint by emailing the inbox.

  • Email:
  • Address: 2199 S. University Blvd., Denver, CO 80210
  • Location: Mary Reed Building, 4th Floor, Room 403 & 404
  • Availability: Monday through Friday from 9:00am - 4:00pm

Additional Resources

Open Enrollment Materials 2024

Please find additional open enrollment materials that include presentations, communications, and both Cigna and Kaiser Permanente plan summaries.



Benefits Advocate Center