HRIC Services & Contact List
The following is a list of HRIC services and service categories with contact information for each. If you can't find what you're looking for or have general questions, contact us at 303-871-7991 or AskHRPartners@du.edu.
| For Information Regarding | Website & Email | Phone |
Benefits Advocate Team (General Questions, Explanation of Benefits, Prescription Challenges, Claim Issues, Difficult Situations) | Benefits Advocate Team Email |
833-355-8939 (Monday-Friday 7am-5pm MST) |
| Benefits - Enrollment Questions | 833-355-8939 (Monday-Friday 7am-5pm MST) | |
| Benefits - Dental | 800-610-0201 | |
| Benefits - Flexible Spending Accounts (FSA) | Rocky Mountain Reserve FSA | 888-722-1223 |
| Benefits - Health Savings Plan (HSA) | Rocky Mountain Reserve HSA | 888-722-1223 |
| Benefits - Life and AD&D Insurance | 1-800-362-4462 1-800-225-5695 | |
| Benefits - Medical | 800-244-6224 (Coverage & Claims) 1-800-997-1654 (Customer Service) | |
| Benefits - Retirement | 1-800-842-2252 | |
| Benefits - Vision | 866-723-0514 | |
| COBRA | 888-722-1223 888-806-5042 | |
| Compensation Guidelines | Compensation Website | 303-871-7946 |
| Disciplinary Action | Contact Your HR Partner | 303-871-7991 |
| Employee Assistance Program | Username: Universityofdenver | 1-800-881-5462 |
| Employee Dispute Resolution | Contact Your HR Partner | 303-871-7991 |
| Employee Relations | Contact Your HR Partner | 303-871-7991 |
| Employment Services - I-9 Processing | I-9 Process Website | 303-871-7993 |
| Employment Services - Name Changes, Job Changes, Personnel Records | Employmentservices@du.edu | 303-871-7993 |
| Exit Interviews | Contact Your HR Partner | 303-871-7991 |
| Grievances | Contact Your HR Partner | 303-871-7991 |
| Job Descriptions | Contact Your HR Partner | 303-871-7991 |
| Development, Training, & Mentorship Program | 303-871-2979 | |
| Leaves of Absence (Short Term, Long Term, Parental Leave, FAMLI, FMLA) | 303-871-2360 303-871-6339 (fax) | |
| Onboarding New Employees | 303-871-2979 | |
| Overtime Issues | Contact Your HR Partner | 303-871-7991 |
| Performance Issues & Separations | Contact Your HR Partner | 303-871-7991 |
| Performance Management | 303-871-2979
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| Pregnancy, Lactation Rooms & Family Resources | 303-871-2360 | |
| Reclassifications | Contact Your HR Partner | 303-871-7991 |
Recruiting/Talent Acquisition (job postings, advertisements, background checks, interview tools) | Jobs@DU | 303-871-2979 |
| Retiree Benefits | Retiree Benefits & DU Retirees Association | 303-871-2360 |
| Separations | 303-871-7991 | |
| Talent@DU & Training | 303-871-2979 | |
| New Hire Orientation | 303-871-2979 | |
| Unemployment Compensations | Contact Your HR Partner | 303-871-7991 |
| Verification of Employment | Click for more information | 800-367-5690 Employer Number 19011 |