well@du
Family Resources
Child and elder care
Bright Horizons
We recognize the stresses that come with making child or elder care arrangements when plans are disrupted unexpectedly. To help you manage these challenges, we now offer Bright Horizons Back-up Care™. This program provides up to 3 days of back-up care at subsidized rates. Employees have access to high-quality temporary center-based and in-home credentialed agencies and trained caregivers.
Access up to 3 days of back-up care annually at subsidized rates. Child care in a center is $20 per child/day or $35 per family/day. In-home care is $8 per hour (4 hour min.) for well children, adults, and elders.
March and April 2021 = Waived Copay!!
For information regarding Bright Horizons Policies and Procedures around COVID-19, please visit https://www.brighthorizons.com/covid19.
WATCH THE WEBINARs: LEARN HOW IT WORKS
To better understand how Bright Horizons works, please watch the below pre-recorded webinars.
Family Support 101: CLICK HERE TO WATCH THE WEBINAR
University of Denver Bright Horizons Benefits 101: CLICK HERE TO WATCH THE WEBINAR
PASSWORD: aQUks45E
How to Get Care
STEP 1: Register for Back-up Care
Online
Visit https://clients.brighthorizons.com/DU
- Select "Use It" under Reserve Back-Up Care.
- Click the "FirstTime User" button.
- Enter your employer credentials:
Employer Username: DU
Employer Password: Benefits4You
- You'll receive a confirmation email with a link to create a personalized username and password.
- Log in to your account with your new credentials.
Note: If your benefit eligibility cannot be confirmed, you can still register by calling 877-BH-CARES and your
personal username and password will be delayed until confirmation is received from your employer.
By Phone
Contact centers are experiencing high call volumes at this time due to COVID-19. We appreciate your patience.
- Call 1-877-BH-CARES (242-2737) to speak with a care consultant 24/7.
- You'll receive a confirmation email with a link to create a personalized username and password.
- Log in to your account with your new credentials.
STEP 2: Complete Your Care Profile
- On the home page, click on the blue "Create Your Care Profile" button and follow these steps:
- Fill Out Your Employee Profile: Provide your relevant contact and employment information.
-
Add Care Recipients: Enter your relationship, care location(s), and health information, and
download/complete any required care forms. -
Enable Authorized Contacts: Add any adults (e.g., spouse/partner, grandparent, or friend) as an emergency
contact and/or authorized to pick up care recipients. - Enter Care Locations: Let us know where you will typically need care.
STEP 3: Reserve Back-up Care
Reservations for back-up care can be made:
- Online: Visit https://clients.brighthorizons.com/DU. Once you have completed your care profile, visit the homepage and click on the blue "Make My First Reservation" button.
- By Phone: Call 877-BH-CARES (242-2737) to speak with a care consultant 24/7.
-
Via Mobile App: If you're fully registered and have used care once before, search "Back-Up Care" in the App
Store or Google Play and download the app to reserve care on the go.
Once care is reserved, you will receive a confirmation email. You may also indicate in your care profile that you'd like
to receive care confirmations via phone.
FAQs
Additional Family Care and Support FAQs
Out of Network care with Bright Horizons
The next time the sitter or caregiver cancels, you won't have to stress. Rely on Bright Horizons Back-Up Care™ whenever regular care falls through. And if Bright Horizons® is unable to find care for you, you have the option to find your own care. Through Out-of-Network Care, you can:
• Contact Bright Horizons to receive pre-approval and reimbursement forms.
• Hire a caregiver within your own personal network, such as a relative, babysitter, or friend.
• Receive a reimbursement stipend ($100/day) to use towards the cost of care.
Elder CAre through Bright Horizons
Through our partnership with Bright Horizons, DU Employees may find support for Elder Care services two ways: through your Back-up Care Bright Horizons Profile or through the Elder Care platform, Years Ahead.
Years Ahead connects you with elder care search and referral tools for a network of senior care providers that includes in-home agencies, independent living facilities, assisted living facilities, memory care, and nursing homes. Supports available to you include an online needs assessment, information on selecting between elder care choices – including specialized facilities for memory/hospice care and independent/assisted-living communities – a search tool for finding and evaluating care providers. Visit Years Ahead to access your free membership to online tools for finding in-home companions or facility-based care.
DU Employees may find support for Elder Care services two ways:
1. Bright Horizons Portal Profile
• You have up to 3 uses for in-home and center care at reduced costs through DU's partnership.
• Visit https://clients.brighthorizons.com/DU, Click "Use it" underneath Reserve Back-Up Care, create your profile, enter your loved one's information which includes an age, and submit your request for care. A care consultant will search your area and contact • Call 1-877-BH-CARES (242-2737) to speak with a Care Consultant 24/7 with questions.
Employer Username: DU
Employer Password: Benefits4You
2. Access Elder Care Resources in Years Ahead
• Visit https://clients.brighthorizons.com/DU
• Scroll down and select "Use It" underneath "Find Elder Care Resources"
• Click "Continue" to access the Sitter City and Years Ahead Intake Form
• On the right-hand side, Select "Years Ahead" and fill in your information. Click "Register Now"
• You will now be directed to the Years Ahead Elder Care Platform Home Page
FAQs
• Additional Family Care and Support FAQs
• Years Ahead Customer Support, Email support@yearsahead.com or call (877) 719-3056.
• Tips on how to support Elders, please visit the Bright Horizons Blog.
• Pre-recorded Family Resources 101 Webinar, Password: aQUks45E
• Questions: Email Well@DU.edu
For other Bright Horizon services and to access your personalized portal for back-up child care, you may call 1-877-BH-CARES (242-2737) to speak with a Care Consultant 24/7. Employer Username is "DU" and Employer Password is "Benefits4You."
MilkStork
Travel solution for breastfeeding moms Milk Stork is the first and only breast milk delivery service for business traveling moms, providing no-fuss, refrigerated, express shipping or easy toting of breast milk home to baby.
Website
How It Works
Please see the MilkStork FLYER for more information.
- Pump according to your regular nursing schedule and refrigerate your milk
- Pack. Activate the cooling unit in your Milk Stork cooler (instructions included). Then, pack your refrigerated breast milk
- Ship. Schedule a FedEx pickup on your own, or ask your hotel to help. Your breast milk will be overnighted home*
- Tote.Carry your cooler of milk home with you in the reusable tote provided**
Customer Service Information
Email: info@milkstork.com I Phone: 1-888-207-6909
fridge check-out
We provide mini fridges for your office or desk at no cost during the transition back to work.
How It Works
- Email well@du.edu with your contact information, office number or location, and fridge size preference (pictured in the flyer) so that arrangements can be made in obtaining a fridge.
- There is no time limit on the fridges return, as every mother's needs are different. Similar to a library check-out, simply return the fridge when it is no longer needed. Once you are finished, email well@du.edu to coordinate the fridge pick-up.
Lactation Room Map
Designated Lactation Rooms are available throughout campus. For information or access to the interactive map with detailed room information, please email well@du.edu.
LANDED HOUSING DOWN PAYMENT ASSISTANCE AND EDUCATION PROGRAM
Looking to buy a house?
To learn more about Landed Housing Down Payment Assistance and Education Program, we invite you to attend a virtual information session on November 5, 2020 at 6:30pm.
Click here for details and to sign up for this session.
Questions
For any questions regarding Family Resources, please email well@du.edu.